Refunds & account warranty
What to do if an account is not delivered, does not match its description or has an access problem.
Non-delivery or an incorrect account
If an order cannot be supplied as described, you are entitled to the remedy required by applicable law, including a refund where due. A replacement or alternative requires your agreement. Store credit does not replace a refund you are entitled to receive without your agreement.
Reporting an access problem
When reporting failed login details, an inability to change the delivered email or password, missing access or an incorrect platform, edition, region or duration, include your order number and a clear description of the problem. Share only relevant evidence and hide unrelated personal information. Reporting promptly helps us investigate; it does not shorten your applicable legal or payment-provider rights.
Changes after delivery
A restriction caused solely by changing an account’s region, adding a payment method or other actions you take after correct delivery is not a reason for a change-of-mind refund. This does not affect remedies for an account that was faulty or not as described when delivered, or rights required by law.
Subscription access ending early
If a prepaid subscription account loses access or is revoked before the stated term ends, and you did not cause the loss by breaching the disclosed account conditions, contact us with your order number. If access cannot be restored within a reasonable time, we refund the unused portion of the amount paid for that subscription. We calculate it from when access stopped to the original end of the paid term, in proportion to the full term; partial months count. If access never worked, we refund the full subscription amount. If access is restored, we review the time it was unavailable. Any greater remedy required by law remains available.
Product warranty
Any additional warranty applies only as described on the product page, including its coverage, duration, exclusions and available remedy. Lifetime access and unlimited replacements are not implied. A product warranty is additional to your applicable legal rights.
Cancellation and revealed login details
After the account is delivered, we do not offer change-of-mind refunds because you expected a key or a product for your own account. This does not affect your rights if the account is faulty, not delivered or not as described, or any cancellation rights required by law.
Receiving a refund
Approved refunds normally return to the original payment method where supported. If that is not possible, an appropriate alternative will be agreed with you. The time between a refund being issued and appearing in your account depends on the payment provider. A supplier delay or dispute does not remove our obligations to you.
Eyad Store Limited
Hong Kong · Business Registration No. 79843946
RM 1307, 13/F, Kenbo Commercial Building, 335–339 Queen’s Road West, Hong Kong
Write to us
Email us with a short description of your request. For help with an order, include your order number. Do not send passwords or recovery codes.
info@eyadaccounts.gg